Refund policy
Returns & Exchanges
What’s your return policy?
Since each product is made on demand, we don’t accept returns or exchanges unless the item is damaged or incorrect. However, if there’s any issue with your order, let us know at hello@herpsychology.com—we’re happy to help!
Do you offer refunds?
Refunds are only available for items that arrive damaged or incorrect. If this happens, send us a photo at hello@herpsychology.com, and we’ll arrange a replacement or refund.
Can I exchange an item for a different size or color?
We know online shopping can be tricky, so we include detailed sizing charts in every product description. If you’re unsure about sizing, feel free to ask us before ordering!
That said, we understand that sometimes the fit isn’t quite right. While we don’t offer direct exchanges, we can provide a discount on a replacement order—just reach out within 7 days of receiving your item. If you believe your item was mislabeled, please send us photos, and we’ll send the correct size at no extra cost.
We appreciate your support and are always here to help! If you have any questions, don’t hesitate to reach out at hello@herpsychology.com